Carga Horária: 2 dias
Disponível em Inglês
Description: In this course, you will perform basic Help Desk troubleshooting tasks to resolve second-level support issues for users running IBM Lotus Notes 8.
Objective: You will perform basic Help Desk troubleshooting tasks to resolve second-level support issues for users running IBM Lotus Notes 8.
Target Student: This course is targeted to Lotus Notes 8 first-level Help Desk support representatives ready to become second-level support representatives.
Prerequisites: The prerequisite for this course is the IBM e-learning course entitled Help Desk Fundamentals for IBM Lotus Domino 8, or equivalent knowledge, skills, and experience.
Performance-Based Objectives:
Upon successful completion of this course, students will be able to:
- Use Help Desk troubleshooting resources.
- Manage user workstations.
- Identify server and database security issues.
- Manage user database issues.
- Troubleshoot mail routing and delivery.
- Troubleshoot IBM Lotus Notes mail issues.
- Troubleshoot replication.
Course Content Lesson 1: Introducing Help Desk Troubleshooting Resources
Using IBM Lotus Online Support Resources
Starting IBM Lotus Domino Administrator
Investigating Basic IBM Lotus Domino Administrator Tasks
Lesson 2: Managing the User's Workstation
Diagnosing Problems with Deploying Home Pages
Breaking Down the IBM Lotus Notes Client
Enabling Multiple Users to Share a Workstation
Recovering User IDs
Lesson 3: Managing Server and Database Security Issues
Diagnosing Server Access Problems
Determining Users' Effective Access to a Database
Lesson 4: Managing User Database Issues
Refreshing or Replacing a Database Design
Compacting a Local Database
Archiving Database Documents
Diagnosing Problems with Mail Archiving Policies
Lesson 5: Troubleshooting Mail Routing and Delivery
Introduction to Mail Routing
Responding to Mail Delivery Failure
Viewing Pending and Dead Mail
Tracing Mail Delivery Topic 5E: Tracking Mail
Lesson 6: Troubleshooting IBM Lotus Notes Mail Issues
Troubleshooting Contacts
Troubleshooting Directory Catalogs
Securing Mail Messages
Troubleshooting Mail, Schedule, and Calendar Delegation
Troubleshooting the Out of Office Notification Feature
Lesson 7: Troubleshooting Replication
Creating and Encrypting an Application Replica
Setting Replication Options
Diagnosing Application Replication Problems
Resolving Replication Conflicts
Troubleshooting Replication
Horário dos cursos:
Integral - 08:30 às 17:30h
Sábado - 08:30 às 17:30h
Noturno - 18:30 às 22:30h
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